Privacy Policy
At Kupiana, we respect your privacy and are committed to protecting the personal information you share with us while using https://kupiana.com.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order and purchase details
- Payment transaction information
- Device, browser and website usage information
Payments may be processed through third-party payment gateways. We do not normally store your complete card details, CVV, UPI PIN or internet banking credentials on our servers.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments and provide invoices
- Provide order and delivery updates
- Handle returns, refunds and cancellations
- Respond to customer support requests
- Improve our products, services and website
- Send promotional offers where permitted
- Prevent fraud and protect our website
- Comply with applicable legal requirements
3. Sharing of Information
We do not sell or rent your personal information. We may share necessary information with trusted service providers such as:
- Payment gateways
- Courier and delivery partners
- Website and cloud service providers
- Email, SMS or communication providers
- Analytics and customer support services
Information may also be disclosed when required by law or government authorities.
4. Cookies
Our website may use cookies to remember your preferences, maintain your shopping cart, improve website functionality and understand how visitors use our website.
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
5. Data Security
We use reasonable security measures to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no online system can guarantee complete security.
6. Marketing Communications
With your consent, we may send information about new products, offers, discounts and promotions through email, SMS, WhatsApp or other communication channels.
You may unsubscribe from promotional communications at any time. Transactional messages related to your orders, payments or deliveries may still be sent.
7. Data Retention
We retain your information only for as long as necessary to process orders, provide services, maintain transaction records, resolve disputes and comply with legal, tax and accounting requirements.
8. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct or update your information
- Request deletion of eligible personal information
- Withdraw previously provided consent
- Opt out of promotional communications
9. Third-Party Links
Our website may contain links to third-party websites or services. These websites have their own privacy policies, and we are not responsible for their privacy practices or content.