Terms of Use
Welcome to Kupiana. These Terms of Use govern your access to and use of https://kupiana.com and the purchase of products such as edible oils, spices, masalas and other food products available through our website.
By accessing our website or placing an order, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.
1. Use of the Website
You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, interfere with its operation or use it for fraudulent activities.
2. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, images, prices and other information displayed on the website are accurate.
However, actual product colour, packaging or appearance may vary slightly from the images shown on the website.
3. Orders and Acceptance
Placing an order does not automatically mean that the order has been accepted. We reserve the right to cancel or refuse an order due to product unavailability, incorrect pricing, payment issues, suspected fraud or other reasonable circumstances.
Once your order is confirmed, you will receive an order confirmation through email, SMS, WhatsApp or another available communication method.
4. Pricing and Payments
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated. Applicable taxes and delivery charges may be added during checkout.
Payments may be processed through third-party payment gateways. You agree to provide accurate billing and payment information while placing an order.
5. Shipping and Delivery
Delivery timelines displayed on the website are estimates and may vary depending on your location, courier availability, weather conditions, holidays or other circumstances beyond our control.
Please provide a complete and accurate delivery address and contact number to avoid delays or failed deliveries.
6. Cancellation, Returns and Refunds
Order cancellations, returns, replacements and refunds will be handled according to our applicable Cancellation, Return and Refund Policy.
Due to the nature of food products, opened, used or damaged products may not be eligible for return unless the product received was defective, damaged, expired or incorrect.
7. Product Storage and Usage
Customers should follow the storage, usage and best-before instructions printed on the product packaging.
We are not responsible for deterioration or damage caused by improper storage, handling or use after delivery.
8. Intellectual Property
All website content including logos, product images, designs, graphics, text, trademarks and other materials belong to [Brand Name] or their respective owners.
You may not copy, reproduce, distribute, modify or commercially use any website content without prior written permission.
9. User Accounts
If you create an account on our website, you are responsible for keeping your login credentials confidential and for all activities carried out through your account.
Please notify us immediately if you believe your account has been accessed without authorisation.
10. Limitation of Liability
To the extent permitted by applicable law, [Brand Name] will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms limits any rights or remedies available to consumers under applicable law.
11. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics platforms or external links. We are not responsible for the availability, content or practices of third-party websites or services.
12. Privacy
Your personal information will be collected and handled according to our Privacy Policy. By using our website, you acknowledge the practices described in that policy.
13. Governing Law
These Terms of Use will be governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts applicable to the registered business location of Kupiana, subject to applicable consumer laws.